Patient Engagement Liaison / Full-Time / Days

Location US-IL-Bloomington
Job ID
# Positions
Regular Full-Time
Mental Health/ Substance Abuse


Chestnut Family Health Center, a division of Chestnut Health Systems, is seeking a full-time Patient Engagement Liaison for our Bloomington, IL facility.


Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.


**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 


  • Effectively recruit new patients into the Chestnut Family Health Center.
  • Create an individualized, welcoming, and comfortable onboarding experience for new patients to ensure high level of patient satisfaction with facility, staff, and services.
  • Provide check-ins per protocol with patient to ensure care needs are met and patients remain engaged in obtaining preventative, acute, and/or chronic disease management through Chestnut Family Health Center.
  • Implement re-engagement strategies for identified patients who have not been involved with regular follow up as recommended by provider.
  • Educate patients as appropriate on programs and services available through Chestnut Family Health Center and Chestnut Health Systems.
  • Connect patient to the appropriate Chestnut Family Health Center resources to reduce barriers to access of care. (i.e., insurance, transportation, nursing, referral assistance, etc.).
  • Possess a solid understanding of Medicaid, Medicare, Medicaid Replacement, and Medicare Advantage insurance plans to sufficiently address patients.
  • Collaborate and communicate with other members of the patients’ care team to ensure all are kept abreast of relevant information related to engagement status.
  • Participate in team meetings, staff meetings, QI meetings, staff development/in-service programs, etc., as needed and be able to apply knowledge gained.
  • Maintain CPR and other certifications as assigned.
  • Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
  • Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.


  • Must have a high school diploma or equivalent with a minimum of two (2) years’ experience working in public or community health, patient or community relations, customer service, or a related field.
  • Exceptional interpersonal communication and organizational skills.
  • Must possess superior customer service skills to establish and maintain effective working relationships with a diverse population which include, patients, referral sources, staff, and the community members.
  • Intermediate computer skills and experience using MS Word, MS Excel, Outlook, Adobe Acrobat and an electronic medical record (EMR) required.
  • Strong keyboarding skills to include data entry into a variety of databases.
  • Visibility of work requires attention to detail and discretion with HIPAA and other confidential information.
  • Must be able to work independently and manage several tasks at one time.
  • Satisfactory completion of Chestnut’s background checking process. 

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.


***For additional information and inquiries text "Chestnut" to 97211


Chestnut welcomes applications from qualified individuals with recovery experience.


EOE – Minorities/Females/Vets/Disabled


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