Electronic Medical Record (EMR) Support Specialist

💻 Are you passionate about problem-solving and supporting innovative healthcare systems? At Chestnut Health Systems, we’re on a mission to deliver high-quality care and transform the lives of those we serve. As we grow, we’re seeking a electronic medical records (EMR) Support Specialist who will play a vital role in ensuring our EMR systems run seamlessly and efficiently.

Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 

• Attain expertise in Chestnut’s EMR systems, serving as the primary support and administrator, manage user accounts, security roles, and permissions for both staff and external clinical systems.
• Oversee regular maintenance activities, such as software patching, and ensure the EMR systems are effectively used as decision support tools.
• Respond quickly to help desk requests, collaborate with other Data Team members, and solve EMR-related problems.
• Work closely with clinical management and the Data Systems Manager to provide end-user and "train-the-trainer" training for assigned EMR systems.
• Develop and maintain troubleshooting guides, user documentation, and procedures to ensure systems run smoothly.
• Integrate EMR systems with other data platforms at Chestnut, working alongside staff to enhance system functionality.
• Help drive continuous improvement by contributing to system improvements and exploring new ways to integrate EMR systems across the organization.
• Provide excellent customer service.
• Maintain confidentiality.

• Associate’s degree in health information management, healthcare administration, or a related field, or equivalent combination of education and experience in EMR support, database administration, or report writing.
• Experience with eClinicalWorks is a plus.
• Strong analytical abilities with a demonstrated ability to overcome obstacles and solve system issues.
• At least one year of experience supporting EMR systems, or three years of equivalent experience in database administration, report writing, or EMR support.
• Excellent organizational abilities to manage multiple tasks, maintain system documentation, and ensure the EMR systems are running efficiently.
• Strong written and verbal communication skills to collaborate with internal teams and external partners.
• Excellent Customer Service Skills

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.