Central Access Intern

Chestnut Health Systems is seeking a part-time Central Access Intern for our Bloomington/Normal location.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

• Assist Access Department in various administrative duties, including, but not limited to: tracking, report building and maintenance, auditing, and data entry.
• Engage clients in treatment by using motivational interviewing, gauging their readiness to start treatment. Maintain contact with clients on waitlists. Connect clients with our scheduling department.
• Complete auditing of clinical screenings for treatment.
• Participate in individual supervision and team meetings for personal and departmental development. Apply feedback appropriately.
• Present a courteous, respectful, and professional demeanor to clients, visitors, and other staff during normal business operations.
• Maintain filing systems (both electronic and physical), document in electronic health record, and complete data entry for reports with a high standard of organization and attention to detail. Maintain and monitor email, voicemail, and mailbox.
• Promote the recovery model of treatment including trauma-informed care, hope, empowerment, health/wellness, and spirituality/connectedness.
• Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service. Exercise trauma-informed communication and inclusive care.
• Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
• Perform other duties as assigned by leadership within the Access department.

• Unpaid position requiring an individual to be enrolled and working in a certificate program to become a recovery support specialist through an accredited college or working towards an undergraduate degree in the healthcare field.
• Must have a high school diploma, GED or equivalent.
• Requires basic organizational skills and verbal (including phone) and written communication skills.
• Intermediate skills in Microsoft Office (Word, Excel, Teams, and Outlook) preferred.
• Satisfactory completion of Chestnut's background checking process.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.