Central Access Representative

Join Chestnut Health Systems as a Central Access Representative and become a crucial part of our team dedicated to facilitating access to mental health and substance use services. Based in Granite City and operating Monday through Friday from 10am to 7pm, this role offers a rewarding opportunity to positively impact individuals in need. We are seeking candidates with exceptional communication skills, a compassionate demeanor, and the ability to handle a high volume of calls effectively. If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply!

• Answer incoming calls promptly and professionally, utilizing trauma-informed care principles to provide support and assistance to individuals seeking services.
• Screen consumers in person and over the phone to gather demographic information and complete registrations in the electronic health record system.
• Conduct clinical screenings to determine appropriate services and document findings accurately and timely.
• Schedule appointments and make referrals based on screening results, ensuring clear communication with consumers regarding appointment details.
• Verify insurance coverage and document information according to established procedures.
• Maintain a high standard of customer service, demonstrating empathy and professionalism in all interactions.
• Participate in data gathering and quality improvement activities as assigned.
• Attend meetings and training sessions, providing support to team members as needed.
• Promote a trauma-informed, recovery-oriented approach in all communications with consumers and stakeholders.
• Maintain confidentiality of organizational information and consumer data.
• Perform additional duties as assigned by supervisor.

We are looking for candidates who possess a minimum of a high school diploma and be at least 21 years of age. Excellent telephone skills are required, along with the ability to communicate effectively with various stakeholders. Candidates must demonstrate effective problem-solving skills, the ability to handle conflict-related or emotional situations calmly, and proficiency in keyboarding and data entry. Experience working in the areas of admissions, scheduling or screening potential intakes for services preferred.  General knowledge of standard office procedures and equipment is essential for success in this role.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $15.00 - $16.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!