Office Assistant

The Office Assistant plays a vital role in maintaining the efficient functioning of administrative operations within the organization. They are responsible for greeting clients, managing appointments, processing payments, and ensuring the smooth flow of office procedures. This position requires attention to detail, strong organizational skills, and the ability to handle multiple tasks simultaneously.

Chestnut Health Systems^™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 

• Greet clients, answer phones, and schedule appointments.
• Record and process payments using the electronic billing system.
• Assist with setting up and maintaining telehealth appointments.
• Manage incoming and outgoing mail and maintain office supplies.
• Conduct client interviews to collect demographic and financial information.
• Assist with Medicaid applications and other paperwork as needed.
• Copy, scan, and attach documents to client records in the electronic health record system.
• Update client financial information and verify insurance coverage.
• Follow up with clients to obtain missing information for billing purposes.
• Maintain organized paper and electronic filing systems.
• Generate reports and assist with quality improvement activities.
• Attend training sessions and meetings to stay informed about organizational policies and procedures.
• Operate office equipment such as copiers, scanners, and fax machines.
• Collaborate with colleagues to ensure efficient office operations.
• Uphold standards for customer service excellence and professionalism.
• Maintain confidentiality and security of sensitive information.
• Perform other duties as assigned by supervisor.

Candidates should possess a high school diploma or GED and have at least 1 year of experience using electronic health records or billing systems. Proficiency in standard office procedures and equipment operation is essential, including filing, word processing, and basic office machines. Strong communication skills, both verbal and written, are necessary for interacting with clients and colleagues. Candidates must demonstrate discretion in handling confidential information and be able to manage tasks effectively in a fast-paced environment.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $18.00 - $19.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!