Customer Service Representative - PRN

Do you bring strong customer service and business office skills and want to make a difference in your community? Chestnut Health Systems is seeking a Customer Service Representative to support our Hillsboro, MO office. This PRN role is often the first point of contact for clients and visitors and plays a key role in creating a safe, welcoming, and respectful environment while supporting efficient clinic operations.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Schedule: All pick up shifts will fall between Monday–Friday, 8:00 a.m. – 5:00 p.m, this role is only filling in hours for call-outs and vacations. 

The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour.

There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.

• Greet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment.
• Gather demographic, financial, and insurance information in person or by telephone.
• Discuss payment plans, waivers, and fee agreements with patients.
• Ensure that patients’ electronic medical records include complete documentation and information.
• Verify current payer eligibility.
• Schedule appointments.
• Operate standard office equipment.

Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.

• High school diploma or equivalent. Strong customer service background.
• Excellent telephone skills.
• Knowledge of standard office procedures and use of office equipment.
• Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information.
• Ability to manage multiple tasks.
• Basic keyboarding skills.
• Experience using MS products.
• Ability to commute among locations to perform assigned duties.
• Valid driver’s license, private auto insurance.
• Must be insurable.

Are you intrigued by this job but don’t meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that’s the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! You might be just the right candidate for another role. We’d love to explore the possibilities with you!

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!